At YC Store, we focus on delivering high-quality customized and pre-printed products. Please read our Refund & Returns Policy carefully before placing an order.
1. CUSTOMIZED PRODUCTS (IMPORTANT)
Products that are customized or personalized (such as photo-printed T-shirts, phone covers, keychains, mouse pads, caps, and cups) are made specifically according to customer instructions.
🔴 Customized products are non-returnable and non-refundable, except in the following cases:
- Manufacturing defects
- Damaged product received
- Incorrect product delivered (different from the order)
2. PRE-PRINTED (NON-CUSTOMIZED) PRODUCTS
Pre-printed products may be eligible for return or replacement if:
- The product is damaged during delivery
- The product received is incorrect
Returns must be requested within 48 hours of delivery.
3. CONDITIONS FOR RETURN / REPLACEMENT
To be eligible:
- The product must be unused and in original condition
- Clear photos or videos of the issue must be shared
- Original packaging should be retained
YC Store reserves the right to inspect the issue before approving a return, replacement, or refund.
4. NON-RETURNABLE ITEMS
The following are not eligible for return or refund:
- Customized / personalized products (unless defective)
- Damage caused due to misuse or mishandling
- Minor color variations (due to screen or printing differences)
- Incorrect size or model selected by the customer
5. REFUND PROCESS
- Once approved, refunds (if applicable) will be processed to the original payment method.
- Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
- Shipping charges (if any) are non-refundable
6. CANCELLATION POLICY
- Orders once placed cannot be cancelled after they are processed for printing or dispatch.
- YC Store reserves the right to cancel any order due to payment issues, stock unavailability, or technical errors. In such cases, a full refund will be initiated.
7. HOW TO REQUEST A RETURN OR REFUND
To request a return or refund:
- Contact us through the Contact Us page
- Share your Order ID, issue details, and clear photos
- Requests must be raised within 48 hours of delivery
8. POLICY CHANGES
YC Store reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be reflected on this page.
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